FAQ

Q. How long does shipping take?
A. Orders are typically delivered within 3–7 business days depending on your location.

Q. Do you offer Cash on Delivery (COD)?
A. Yes, Cash on Delivery is available on eligible orders and locations.

Q. What is your return policy?
A. Returns are accepted only for defective products or size-related issues, subject to our return policy.

Q. How can I track my order?
A. Once your order is shipped, you will receive a tracking link via email or SMS.

Q. What if I receive a damaged product?
A. Contact our support team within 48 hours of delivery with photos of the product and packaging.

Q. How do I choose the correct size?
A. Please refer to our size chart available on every product page before placing your order.

Q. Can I cancel my order?
A. Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

Q. How can I contact Velwis?
A. You can reach us through our Contact Us page or customer support channels.